Senior Collections Officer

Description

The Senior Collections Officer is responsible for  managing client needs and portfolio performance

Key Duties & Responsibilities

The Senior Collections Officer is responsible for  managing client needs and portfolio performance by accomploshing the following:

• Collections: Manage a portfolio of up to 180 clients. Regularly follow up on client repayments (on phone and in person), understand any repayment and work challenges, give recommendations or escalate problem cases where necessary. Ensure client data is accurately captured in the lease management system in a timely manner
• Customer service: Listen and attend to customer comments and inquiries, give recommendations or escalate problem cases where necessary.
• Office work: Be able to help with office work including signing contracts with clients, transferring titles for Motorcycles and processing passenger service vehicle licenses (PSVs).
• Office maintenance: Help keep office clean, manage motorcycle traffic outside office, and coordinate clients during applicant classes.
• Coordinate with local authorities: Engage them as required to facilitate field operations

Requirements

Person Specification: Individuals who wish to apply, should meet the following requirements:

• A degree preferably a business related one
• Experience working with a credit-related business.
• Must possess a high level of professionalism and integrity.
• Good computer skills in using Ms. Word suit and G-Suit
• At least 2** motorcycle rider with valid “Class A” driving license.

Others/Extra Details

Eligibility:

• Demonstrated supervisory experience.
• Overall rating of Exceeds Expectations or Truly Expectations on the lasat performance review.