Senior Collections Officer

Job Ref No Iga052 | Published on Dec 02, 2019 05:00 PM

Apply for this job

Job Category:

 Operations

Duty Station:

 Iganga, UG

Employment Type:

 Full-time

Salary Scale:

 Not Specified

Deadline:

 Dec 31, 2019 11:59 AM

Number of Positions:

 1

Age Limit:

 Not Specified

Description

The Senior Collections Officer is responsible for  managing client needs and portfolio performance

Key Duties & Responsibilities

The Senior Collections Officer is responsible for  managing client needs and portfolio performance by accomplishing the following:

  • Collections: Manage a portfolio of up to 180 clients. Regularly follow up on client repayments (on the phone and in-person), understand any repayment and work challenges, give recommendations or escalate problem cases where necessary. Ensure client data is accurately captured in the lease management system in a timely manner
  • Customer service: Listen and attend to customer comments and inquiries, give recommendations or escalate problem cases where necessary.
  • Office work: Be able to help with office work including signing contracts with clients, transferring titles for Motorcycles and processing passenger service vehicle licenses (PSVs).
  • Office maintenance: Help keep office clean, manage motorcycle traffic outside office, and coordinate clients during applicant classes.
  • Coordinate with local authorities: Engage them as required to facilitate field operations

Requirements

Person Specification: Individuals who wish to apply, should meet the following requirements:

  • A degree preferably a business related one
  • Experience working with a credit-related business.
  • Must possess a high level of professionalism and integrity.
  • Good computer skills in using Ms. Word suit and G-Suit
  • At least 2** motorcycle rider with valid “Class A” driving license

Others/Extra Details

Eligibility:

  • Demonstrated supervisory experience.
  • Overall rating of Exceeds Expectations or Truly Expectations on the last performance
Apply for this job